FAQ

FAQ | Fundraising

• How do I get a report for a specific campaign with donations and contact info?
• How do I download a report that includes all of the contact info and contributions for a donor?

FAQ | PowerMail

• What is the maximum size of an image in a PowerMail?
• What is a Hard Bounce vs a Soft Bounce?
• Why am I Getting a Character Limit Error Message?
• Subscriber no longer receiving emails sent through thedatabank
• Can I attach a file to a PowerMail?

FAQ | Advocacy

• Understanding cookies and why they are used in Advocacy powered by SoftEdge
• How do I change the design of our Advocacy Site?
• Is the Soft Edge Advocacy Form in Form Builder?

FAQ | Form Builder

• How do I enable cookies in my browser?
• How do I Remove Someone's Name from a Databank Petition?
• How do I change the credit card icons on my payment form?
• Form input types
• How do I Change the Signature on our Donation Receipts?
• Where is the Form Builder Link Code

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FAQ | Core Databank

• What does "expired or empty selection" mean?
• How do I Adjust the Dashboard/Activity Feeds?
• How do I Download a Complete Member Roster?