Feature Request – Portal / Service Requests / Volunteer-Staff Contact Information

When viewing a Service Request in Portal and clicking on the Volunteer/Staff name, the phone fields currently display:

• Primary Phone = pulled from Home Phone
• Secondary Phone = pulled from Work Phone

We would like to request the following change to better reflect the contact numbers most commonly needed for scheduling and communication:

• Home Phone = pulled from Home Phone
• Mobile Phone = pulled from Mobile Phone

Work phone numbers are rarely needed in our workflow, while mobile numbers are much more useful for contacting volunteers/staff regarding service requests.

Thank you for considering this update.