Credit Card Decline NotificationsCompleted
Can you please set something up in the “Shopping Cart” (that is hosted by Databank) so that customers whose online credit cards have been declined get an email notification – even it’s just a general email indicating there’s a problem with the information entered. Most times the declines are due to address or zip code errors and could be easily fixed if the customer knew the card was not being accepted.
The way it works now the customer does not receive a notification that their card has been rejected and therefore never try to re-enter with correct information or a different card. It also leaves the burden on us to notify them of a card rejection - which is time-consuming and feels like a privacy issue. We don’t even receive an email notification that the credit card has been rejected.
Our Credit Card processing company (Fastcharge) has told us now that this is a CGI issue on Databank's end and needs to be fixed in the shopping cart. This feature seems pretty standard in other shopping carts. Thank you!
Please sign in to leave a comment.