Online Monthly Donor RenewalCompleted
I talked to one of our monthly donors whose credit card had expired. He mentioned that he is a monthly donor to about 20 organizations and that we are among the few that do not send an online form to monthly donors for renewal.
What do you think about this? It would be amazing if we could send a renewal notice online to our monthly donors a month before they are going to expire and make it easy for them to update their credit card information. As it goes now, it’s a lot of phone tag and a lot of missed money. Do you think the DB could do something like this? Or should we start by forwarding the online donation page to our monthly donors when we see they are about to lapse?
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