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Advocacy Outage - July 20, 2016

Timeline:

10:00 am - Synchronization between thedatabank and SoftEdge servers began failing.

10:37 am - We received notice from clients that Advocacy powered by SoftEdge was inaccessible. This outage is affecting both Advocacy actions as well as the interface used in the Databank.

12:15 pm - SoftEdge is working on the problem with their data center.

4:00 pm - SoftEdge server is back online and most clients have service restored.

4:15 pm - Full service is restored for all clients.

all times listed are Central time zone.

Post-Mortem

This article will be updated with a post-mortem as we investigate this problem and find out the cause. Please follow the article to stay informed of any further information.

 

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