When looking at the contact records in your Databank, you may happen upon a record with a code that you don't quite understand. Although we can't explain what your co-workers may be up to, there are some system generated databank codes which you may not immediately know the use of. Not all of these codes will be in your databank and there may be a few in your databank that aren't on this list, but the following should cover most of them. On a related note: if you have too many user added contact types, you can whittle the list down by merging types together. The following instructions are for the Contact By field but work exactly the same for Contact Type http://support.thedatabank.com/entries/60065974-Merging-Contact-Types-and-Contact-By
action alert - Received an Action Alert bouncecheck - An old system system contact type that hasn’t been used since 2003, but is kept in the list for old clients change profile - advocacy activist changes profile (contact) information chngsub - Changed their Subscription Preference on the subscription form clickthru- Clicked on one of your links in an Action Alert or PowerMail COMPLAINT- Member marked email as Spam CR- Soft Bounce ems-auto - was sent a PowerMail GB- Soft Bounce HB - Hard Bounce MB - Soft Bounce MBAD - Soft Bounce mbks- Soft Bounce mbrd- Soft Bounce MBSD - Soft Bounce ncoa update - A national change of address update was run by one of our staff open- A PowerMail or Action Alert was opened by the member reply- Hard Bounce w/ a reply resubscribe - Member unsubscribes, then changes their mind. Shouldn’t have (m)any new ones since the date you enabled Subscriptions SB - Soft Bounce SBDF - Soft Bounce SBMF - Soft Bounce sbms - Soft Bounce sendtorep - Sent a message to a representative from an action alert Sign up - probably came from a signup form (online form) signin - Signed in to your Action Site using the log in box subscribeprefs- Changed their subscription preferences using the subscription form TB- Soft Bounce td - Soft Bounce tellafriend - Used the tell a friend link to forward a message UNSUB - Unsubscribed to a specific publication unsubscribe - Member unsubscribes. Shouldn’t have (m)any new ones since the date you enabled Subscriptions update profile - Updated their profile on your Action Alert site webform - Filled out one of your online forms with contact type set to webform
This last contact is an example of a contact type entered when we set up any of your online forms. If you would like to know what your forms are filling in for contact values, please send a Support Request and we will get back to you with a list of your current contact settings.